How do I know whether we need outside support?
You may not. Sometimes you simply need advice or coaching to help you lead the work yourself.
In other situations, having someone independent design or facilitate the process can make a significant difference.
It may be worth considering outside support when conversations are going in circles, different interests or power dynamics need careful handling, important issues aren't being discussed, you need to participate fully yourself, or the outcome needs to be seen as fair and credible.
Isn’t this project management?
No. My role is usually focused on helping the people involved understand the issue, bring different perspectives together, make decisions, build commitment and agree a clear way forward.
Project management focuses on managing the detailed delivery: plans, timelines, budgets, tasks, reporting and coordination. The two can work alongside each other, but they solve different problems.